Safety CheckPoint 1
You purchase a product from any payumoney webstore or storefront, your money is kept with PayUMoney safely.
Safety CheckPoint 2
Once the seller sends us a proof of product delivery or you explicitly inform us to release the payments (via the Dashboard), only then your money is transferred to the seller.
Safety CheckPoint 3
What if something goes wrong?
No worries! We are there for you
In the rare situation your account is debited but merchant could not confirm your order, or the merchant did not deliver your order, you can contact our care team to raise a dispute with the merchant.
Dispute will be raised against the merchant on any of the following instances:
A. Money debited and order not booked B. Goods/service not received C. Received partial delivery
Our Dispute Resolution Team will gather information and mediate between you and the merchant to resolve your problem.
Steps to follow!
1. Contact the merchant: If you face any problem with your order, contact the merchant. Most of our merchants are happy to help and your issue gets resolved faster.
2. Ask for refund: If you don't get a proper resolution to your problem, you can raise a refund request with the merchant. Formally discuss your problem with the merchant.
3. Escalate to us: If you are you are unable to contact the merchant or unsatisfied with merchant Resolution, contact us here. Please provide us your communication with merchant and we will escalate the issue from our end.
We provide a wide array of online payment
methods to choose from. You can pay through Credit Card/Debit Card/Netbanking.
We accept all Credit Cards (Master/VISA) All Debit Card (including Maestro) Whatever your online mode of payment, you can rest assured that we keep your transaction details secure and confidential at all times.
Signup once and use your stored
payment details to pay securely to
thousands of PayUMoney merchants.
Our superfast checkout feature enables you to store your card details, shipping and billing information securely. These details are stored in an encrypted manner by using an expensive hardware based security system.
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