• When do I receive money in my bank account after successful payment? +

    Once your bank details are verified and account is setup for settlement, money arrive in your bank account on a 2-day rolling basis.
  • I have filled my bank details, still I am not receiving settlements? +

    Check if you have followed the bank account setup process. If your bank account is setup for first settlement and still you haven’t received the settlement then raise a request at merchantcare@payumoney.com with Payment details.
  • My dashboard shows "Settlement on hold", what does it mean? +

    To prevent fraud our risk engine constantly check merchant transactions for fraudulent activities and in case of any such activity, we put Merchant Account on hold. Please contact merchantcare@payumoney.com for further information.
  • How do I check details of received settlement? +

    Login to PayUmoney dashboard and go to “Settlements” tab on dashboard. You can check the settlements done ordered by date. Clicking on individual settlement row will show the details of each settlement with the list of transactions settled.
  • How do I verify settlement in my bank account? +

    Login to PayUmoney dashboard and go to “Settlements” tab on dashboard. Copy the “UTR number” from settlement row. Log in to your netbanking for your bank and in statement search transaction with the copied UTR.

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