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  • How do I issue a refund for a transaction? +

    You can refund a transaction from your dashboard. There are two types of refunds you can fire:-
    • Full refund: You can fire refund for full transaction amount. Log in to PayUmoney dashboard, go to “Payment Details” by clicking the transaction. On Payment Details page click on “Refund” and select “Full Refund” to initiate the refund process.
    • Partial refund: You can fire refund for partial amount for a transaction. Log in to PayUmoney dashboard, go to “Payment Details” by clicking the transaction. On Payment Details page click on “Refund”, select “Partial Refund” and enter the refund amount to initiate the refund process.
      (Note: any number of partial refunds can be fired for a transaction till the time total refund amount does not exceed total transaction amount.)
  • Is there any fee charged for refund? +

    Yes, you are charged the transaction fee (2% + 18% GST) for the refunded transaction.

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