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Top Queries

  • I received my refund into my wallet. I want it back in my source? +

    Refunds can be transferred to bank account/source by clicking on Refund option under payment summary of 'PayUmoney wallet' dashboard. Follow these steps:
    • Visit www.payumoney.com and login to your account.
    • Go to Customer Dashboard. You can click here for access.
    • Click on 'PayUmoney Wallet' icon available on the left side of your page.
    • Click on 'Refund' option available on the right under the transaction summary
    • The refunded amount will reflect in the source (card/bank account) within 3-5 working days (excluding Saturday, Sunday and Bank Holidays)
  • My payment is successful but I have not received the merchant order/service confirmation. +

    Please contact the customer support team of the merchant by logging on to the merchant’s website and provide your merchant transaction ID along with PayUmoney Payment ID (available on your transaction email).
    All queries regarding service/order and refund for a successful transaction can be addressed by the merchant only.
  • My amount was deducted but order not placed. +

    • Confirm whether the payment processed was successful by checking your transaction confirmation emailer.
    • If your transction is successful, Please contact the customer support team of the merchant by logging on to the merchant’s website and provide your merchant transaction ID along with PayUmoney Payment ID (available on your transaction email).
    • If not, The amount will be auto refunded within 48 hrs. Kindly check your buyer dashboard to see the status of your refund. Refunds into bank usually take 3-5 business days from the date of refund (Excluding Saturdays, Sundays and Bank Holidays) to reflect in your bank account.
  • I have not received my refund in my wallet. What should I do? +

    Refund into wallet reflects instantly. Please check the status of your refund into wallet please follow below steps :-
    • Visit www.payumoney.com and login to your buyer account.
    • Go to your Buyer Dashboard. You can click here for access.
    • Click on 'PayUmoney wallet' option available on the left side of page.
    • Check the status of your refunds in the transaction list.
    If the refund still does not reflect in your wallet, contact us by clicking on the Contact Us button.
  • I have not received my refund in my bank account. What should I do? +

    Refunds are generally processed by bank after 48 hrs of the transaction. Bank usually takes 3-5 business days from the date of refund to reflect in your bank account (Excluding Saturdays, Sundays and Bank Holidays).
  • My bill payment is not updated on the merchant’s website. +

    Bill payments are updated within 2 days on the merchant’s website.

    Please contact merchant with the confirmation receipt of your successful payment post 2 days for an update on the bill payment status.
  • My amount was debited from my account but the transaction was failed. +

    Bill payments are updated within 2 days on the merchant’s website.

    You need not worry. Your amount will be refunded back to your source account within 48 hours. Refunds take upto 3-5 business days from the date of refund to reflect in your bank account (Excluding Saturdays, Sundays and Bank Holidays).

Query not listed?

Any issues with your purchase?
  • 1

    As per payment network regulations, please contact your merchant directly.

  • 2

    Incase of no response from your merchant, please reach out to your bank for any payment related queries.