Refunds can be transferred to bank account/source by clicking on Refund option under payment summary of 'PayUmoney wallet' dashboard. Follow these steps:
Please contact the customer support team of the merchant by logging on to the merchant's
website and provide your merchant transaction ID along with PayUmoney Payment ID
(available on Buyer Dashboard and your transaction email).
All queries regarding service/order and refund for a successful transaction can be addressed by the merchant.
Confirm whether the payment processed was successful by checking your buyer dashboard,
(Please note that guest checkout transactions will not be visible on the buyer dashboard)
If Yes, Please contact the customer support team of the merchant by logging on to the merchant's website and provide your merchant transaction ID along with PayUmoney Payment ID (available on Buyer Dashboard and your transaction email).
If No, The amount will be auto refunded within 48 hrs. Kindly check your buyer dashboard to see the status of your refund. Refunds into bank usually take 3-5 business days from the date of refund (Excluding Saturdays, Sundays and Bank Holidays) to reflect in your bank account.
If you have not received the refund even after the stipulated time frame, share you bank statement with us from the date of transaction till date by clicking on the Contact Us Tab.
Refunds are generally processed by bank after 48 hrs of the transaction. Bank usually takes 3-5 business days from the date of refund (Excluding Saturdays, Sundays and Bank Holidays) to reflect in your bank account.
If you have not received the refund even after the stipulated time frame, share you bank statement with us from the date of transaction till date by clicking on the Contact Us Tab.
Refunds can be transferred to bank account/source by clicking on Refund option under payment summary of 'PayUmoney wallet' dashboard. Follow these steps:
Please be informed that money loaded into wallet can be transferred into bank account only after 7 days. Minimum transfer limit is Rs.500. We charge a meagre processing fee of 2.5% for transferring money to bank account. This charge is not applicable when you move your refunds from wallet to source.
You may use PayUmoney wallet for paying on our shopping partners listed here https://www.payumoney.com/partners.html.Wallet payment option is not live on certain partner merchants like Bill Payments, Utilities and Recharges as per merchant request.
Your wallet might not be created. Go to your dashboard, verify your phone number and create a wallet.
Your transaction is generated for a merchant that does not allow wallet payments, which include some recharge merchants, utility merchants, etc.
If it's not the above, it might be us. Please click here to raise a ticket. Kindly mention the email Id and mobile number associated with your account.
The amount will be auto refunded within 48 hrs. Kindly check your customer dashboard to see the status of your refund. Refunds into bank usually takes 3-5 business days to reflect in your bank account.
Typically, network failures lead to such situations. Worry not, your money is safe. Contact the merchant and provide your merchant transaction ID and PayUmoney Payment ID (available on Dashboard and your transaction email).
Refunds can be transferred to bank account/source by clicking on Refund option under payment summary of 'PayUmoney wallet' dashboard. Follow these steps:
This happens when your wallet maximum balance monthly limit has exceeded. The Payumoney wallet has a monthly inflow limit of INR 10,000 and the maximum monetary value that can be stored at a time is INR 10,000/- (Rupees ten thousand only). These refunds will be restored automatically into your PayUmoney wallet in the starting of next calendar month provided the combined value of your current wallet balance and amount to be restored does not exceed 10k wallet limit.